Refund policy
Exchange, Refund, and Cancellation Policy
Customer Satisfaction: Our primary focus is complete customer satisfaction. If the shipment you receive is damaged or does not match the color or design you ordered, we will refund your money. Since we sell products at highly discounted prices, we cannot entertain returns or refunds except in specific cases outlined below.
No Shipment Return Policy: We do not accept returns except for defective or damaged shipments, which must be reported within 6 hours of receipt.
Cancellation Policy:
- Cancellations made before preparation for delivery will not incur any charges.
Exchange Policy:
- Exchanges due to breakage or incorrect delivery are free of charge.
- For exchanges due to a change of mind, a re-shipping fee of â‚ą250 will apply.
Refund Policy:
- Customers must provide a UPI payment handle to support@esesem.com from their registered email or to WhatsApp @ +917349276465 to process the refund amount, after deducting applicable charges.
Last Update: 31/07/2023